2021-2022 Course Catalog

IT 205 Help Desk Techniques

prepares the students to meet the demands of the computer user support industry. Topics covered include computer user support, customer service skills, common problems, help desk management, user needs analysis, and training computer users. This course is applicable toward all certificates, AAS, ALS (credit hours 3.0, lecture hours 2.0, lab hours 2.0).

Credits

3.0

Prerequisite

CS 105 and CIS 110

Division and Department

Math, Science & Business / Information Technology