2023-2024 Course Catalog

BUS 200 Customer Service Fundamentals

covers the importance of excellence in customer service in creating a competitive edge in business. Topics covered include customer service skills, resolving customer complaints, the importance of verbal and nonverbal communication, listening skills and the use of technology. This course is applicable toward all certificates and degrees (credit hours 3.0, lecture hours 3.0).

Credits

3.0

Prerequisite

completion of or concurrent enrollment in OT 117 or eligibility for ENGL 101

Division and Department

Math, Science & Business / Business