2022-2023 Course Catalog

CRT 105 Damage Estimating & Customer Service

is an entry-level course that teaches the student the proper methods of performing damage analysis to determine and document an appropriate repair plan. The student learns how to determine the direction, point(s) of impact, and the extent of direct, indirect, and inertia damage. The student also learns how to use estimation guide procedures to determine the cost of restoration. Communication skills are also emphasized as the student learns about customer relations and sales skills. This course is designed to meet and teach NATEF standards. This course is applicable toward all certificates, AAS, ALS (credit hours 2.0, lecture hours 1.0, lab hours 2.0).

Credits

2.0

Division and Department

Workforce Development / Automotive Technology